Wow! I always knew that you could get different prices for the same or similar configurations at Dell – depending on what part of their site you went in through but this is ridiculous – and fascinating. Read the confessions of a former Dell Sales Manager for insight into the Machiavellian machinations of Dells pricing machine. What I find really interesting is that the route you take, Small Business vs. Home Buyer, makes a 
difference in whether you get on or off-shore sales and service support. Makes sense since you can generally get a Home machine for a few dollars less and they support the lower price by offering lower cost (to Dell) support.
The question I have is, in the long term, does the increased frustration, anger and buyer dissatisfaction outweigh the few bucks saved in off-shore support?
