My PayPal account was hijacked recently and I’ve had to make several calls to their dispute resolution department to deal with the situation. Each time the process has been…
- Hunt all over their website for the phone number (because I’m too stupid to write it down)
- Endure voice prompt hell before I can finally get to the right person. I will say that once I’m talking to a human they express true courtesy and concern in attempting to resolve my problem.
Anyway, I’m angry enough about the hijacking but by the time I get through VPH, I’m even angrier with a side of frustration thrown in, too boot.
I can’t tell you how grateful I was to my creaky, leaky brain when it reminded me of GetHuman.com. This is Paul English’s Nobel-deserving customer service database. You need a contact number and the inside poop on bypassing the robo-gatekeepers to get to yes, A HUMAN? Then GetHuman(dot com)!
My process this time:
- Click to the GetHuman.com website.
- Scroll to PayPal’s number, read their Get Human advice
- Dial and press 0 at the first prompt.
Wow! A human voice. Like they say in soccer: “Scooooooooooooooooooooooooore!!!!!”
Thanks Paul!
