Consumers Using Twitter to Save Money and Solve Problems

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The Sunday print edition of The Wallet, the personal finance blog of the Wall Street Journal, reports that Twitter users are able to save money, find deals and solve problems as more and more mainstream corporations sign on to the fast growing micro-blogging service. Airlines, such as JetBlue & Southwest are offering special fare deals to their followers. Dell and Amazon are offering ‘tweet’-heart discounts to their Twitter fans and corporate giants like UPS, Comcast and Bank of America are monitoring tweets (the term for the 140 character posts users make on Twitter) to identify possible customer complaints and offer their assistance in resolving those issues. Bank of America has helped over 300 customers resolve issues since they set up their Twitter profile in January of 2009. All in all a very savvy, smart approach…

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