Tag Archives: Customer Service

Consumers Using Twitter to Save Money and Solve Problems

The Sunday print edition of The Wallet, the personal finance blog of the Wall Street Journal, reports that Twitter users are able to save money, find deals and solve problems as more and more mainstream corporations sign on to the … Continue reading

Posted in Customer Service, Social Media, Twitter | Tagged , | 2 Comments

Online Retailers Need to Drink Their Own Kool-aid®

Mark Sanborn is a hall of fame speaker and the best selling author of The Fred Factor and You Don’t Need a Title to Be a Leader. He’s also a friend and client. He has a new web site and, … Continue reading

Posted in Customer Service, Ecommerce, Effective Web Design, Marketing, Web Metrics | Tagged , , | Leave a comment